Privacy policy
Last updated: August 2026.
Who we are
hello247 (hello247) provides AI phone reception and enquiry-handling services to Australian businesses. We are based in Narooma, New South Wales, and can be reached at hello@hello247.com.au.
Our commitment
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect only what we need to provide our service, and we keep it in Australia.
What we collect
Depending on how you interact with us, we may collect: your name and contact details when you request an invitation or contact us; business information you provide during onboarding; and, when we operate reception services for a client, the call and enquiry details necessary to capture and pass on messages (such as a caller's name, number, and reason for calling).
How we use it
To respond to enquiries, provide and support our services, capture and deliver messages to the relevant business, and meet our legal obligations. We do not sell personal information.
Where it is stored
Your data is stored in Australia. Some processing during a call uses providers outside Australia. See our Security & data residency page for detail.
Your rights
You can ask to access or correct the personal information we hold about you, or raise a concern, by emailing hello@hello247.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).