One price. No contract.
We publish it because you should not have to sit through a sales call to find out what something costs.
How much does hello247 cost?
hello247 is $399 a month, including GST. That covers the AI receptionist and your phone number, the website assistant, and the website and SEO checks. There is a one-off setup fee of $99. It is month to month with no lock-in contract, and you can stop from your own dashboard at any time. Setup takes about a day.
What the $399 covers.
AI Receptionist
Every call answered, 24 hours a day, in your business’s tone. Messages, bookings, transfers, urgent-call rules and a written summary of every call.
Your phone number
Keep the number you already use, or take a new local or 1300 number.
Website AI Assistant
The same answers on your website, catching enquiries when nobody is at the desk.
Website, SEO & AI Search
We check your website and how you turn up in Google and in AI answers, and tell you in plain words what to change.
Setup and tuning
We build it around your business, you sign it off before it goes live, and we keep adjusting it afterwards. A one-off $99 setup fee applies; the tuning after that does not cost extra.
Australian support
Real people here, not a ticket queue in another timezone.
What costs extra.
Short list, and we would rather you saw it here than found out later.
Custom AI Automation
Bespoke agents and integrations are specified and quoted at the time, because no two builds are the same. Tell us the job and we will price it.
Usage beyond the plan
Your plan includes 500 credits a month, and most small businesses stay well inside it. A credit is a started minute of an answered call, a website chat, or an AI Email reply; a website and SEO check is five. Past 500, credits are 45c each on your next invoice, or you can buy them ahead of time for about half that. Either way we email you at 80% and again at 100%, so it is never a bill you did not expect.
Porting an existing number
Bringing a 1300 or 1800 across costs nothing. A landline or mobile is $11, at cost. Your current carrier decides whether the complex process applies — that one is $165 — and we tell you which before anything is lodged, never after. Every figure is on the pass-through rates page.
Extra numbers
One number is included. If you need more than one, tell us what for and we will price it.
Installing the chat assistant for you
The website assistant itself is included, and putting it on your site is one line of code you can paste in yourself in a minute. If you would rather we did it, that is $53.90 as a one-off, and we only charge it once it is live and working on your site. That is our own work, not a carrier cost, so it is not a pass-through.
Your plan includes 500 credits a month.
We would rather you could work out your own bill than take our word for it.
1 credit
A started minute of an answered call.
1 credit
A website chat conversation.
1 credit
An AI Email reply.
5 credits
A website and SEO check.
Calls are counted per started minute, the way phone companies have always counted them — a thirty-second wrong number uses one credit. Included credits reset every month and do not carry over. Credits you buy do not expire.
If you go past 500
Buy ahead of time, and they are cheaper:
- 100 credits — $27.50 (27.5c a credit)
- 300 credits — $71.50 (23.8c a credit)
- 1,000 credits — $220.00 (22c a credit)
Or do nothing, and further credits are 45c each on your next invoice. Nothing stops working and nothing is switched off. Buying ahead is roughly half the price, and that is the only reason to bother — there is no penalty for not.
We email you at 80% of the allowance and again at 100%, whichever way you do it. All prices include GST.
We did not want a pricing page you need a spreadsheet for.
Most AI phone products price by the minute, by the seat, or by a tier you have to guess at before you have used it. That suits the vendor, not the plumber. One price, everything in it, cancel when you like.
If your business genuinely does not fit that, tell us and we will say so rather than sell you something that will not work.
If you want to stop.
Cancel yourself
From your own dashboard, whenever you want. No phone call, no retention script, no notice period.
Keep your number
If you brought a number in, it is yours to take with you. We will not hold your number hostage to keep you as a customer.
About pricing
How much does hello247 cost?
$399 a month, including GST. That covers the AI receptionist and your number, the website assistant, and the website and SEO checks. It is month to month with no lock-in contract.
Is there a setup fee?
Yes, $99 as a one-off. That covers building it around your business and tuning it until you are happy with how it sounds. There is nothing else up front.
Is there a lock-in contract?
No. It is month to month, and you can stop from your own dashboard at any time. You do not have to ring anyone or write a letter.
How long before it is answering?
About a day. We build it, you listen to it, and it does not go on your live number until you are happy with how it sounds. The $99 setup fee covers that work.
Is there a limit on calls?
There is an allowance, not a limit: 500 credits a month, which is about 500 answered minutes, and most small businesses use well under half of it. Nothing is ever cut off. Website chats, AI Email replies and website checks draw on the same allowance — a website check is five credits. If you pass 500 we email you first, and further credits are 45c each on your next invoice.
What does it cost to bring my existing number across?
Ask us when you enquire. If a carrier fee applies to your number we will tell you before you sign up, not after.
What about custom work?
Custom AI Automation is specified and quoted at the time. Tell us the job that is eating your week and we will scope it and give you a price.
Do I pay more for after-hours or weekends?
No. It answers 24 hours a day, seven days a week, at the same price. After hours is usually where it earns its keep.
Hear it before you decide.
Call the number and listen to it answer, or tell us how your phone is handled now and we will show you what it would sound like for your business.
Start with one problem.
Tell us what is getting dropped and we will tell you, honestly, whether Pricing would help. If it would not, we will say so.
Prefer to talk? Call 1300 678 135 and you will hear it answer.