AI reception for Sydney firms — every call answered.
Sydney's professional firms compete on responsiveness more than almost anywhere in the country. The practice that picks up first is usually the one that gets the work — and in a city this spread out, picking up is the hard part.
Built for Sydney’s professional businesses.
We work with accounting and legal practices, conveyancers, trades and building services, medical and allied health, and small professional firms across the CBD, North Sydney, Parramatta, Chatswood, Surry Hills, the Inner West and the Northern Beaches.
A city that spends a lot of its day in the car.
Greater Sydney covers roughly twelve thousand square kilometres. A trades business working from Penrith to Bondi can lose two hours a day to driving, and every one of those hours is time the phone rings and nobody answers. The same applies to a conveyancer between settlements or a physio between patients. hello247 picks up the calls that arrive while you physically cannot.
Sydney time, and the interstate calls that miss you.
Sydney runs on AEST, moving to AEDT for daylight saving. That puts you an hour ahead of Brisbane through summer and two to three hours ahead of Perth all year. If you take work from interstate, a meaningful share of your enquiries land outside your own office hours — a Perth client calling at what feels to them like a reasonable 3pm reaches you at 6pm. You decide what the AI does with those: answer in full, take a message, or ring your mobile first.
Recording a call in New South Wales.
New South Wales is an all-party consent state. Under the Surveillance Devices Act 2007 (NSW), a private conversation generally may not be recorded unless every principal party consents — and that applies even to someone taking part in the call. In practice it means a recorded call in Sydney needs the caller told, at the start, that recording is happening.
So for NSW businesses we switch the recording announcement on and leave it on. Audio recording is off by default in any case; a written transcript of the enquiry is produced either way, so you still get the message.
This is a plain-English summary of where the line sits, not legal advice, and the exceptions matter. If recording is important to how you run your business, check it with your own adviser. What we can tell you is exactly what our system does and when — see Security & data residency.
Everything we do, delivered locally.
AI Receptionist
Answers every call in a natural Australian voice, takes the message, books the job, and passes the real ones to your team.
AI Receptionist →Website AI Assistant
The same brain on your website — answering questions and capturing enquiries while your office is closed.
Website AI Assistant →AI Email Assistant
Will sort, draft and route the enquiries arriving in your inbox, so nothing sits unread for three days. In development — not part of the plan yet.
AI Email Assistant →Website, SEO & AI Search
Keeps your site working and findable — in Google, and increasingly in AI search as well.
Website, SEO & AI Search →Custom AI Automation
Bespoke agents and integrations for the firms whose needs off-the-shelf cannot meet.
Custom AI Automation →hello247 in Sydney
Do you work with Sydney businesses specifically?
Yes. We work with accountants, conveyancers and law firms, trades and building services, allied health practices and other professional firms right across greater Sydney. Setup, tuning and support are handled by our team in Australia.
Can I keep my existing Sydney number?
In most cases yes — a local 02 number can usually be ported across, so nothing changes for your clients. If you would rather have a 1300 for a national presence, that is available too, but it is optional.
What happens to calls that come in from interstate after hours?
That is your call, literally. You can have the AI answer in full, take a message and email it to you immediately, or ring your mobile first and only answer if you do not. Most Sydney businesses start with ring-my-mobile-first.
Never miss a Sydney client again.
Tell us about your Sydney business and we’ll show you how hello247 would answer.