AI reception for Melbourne firms — every call answered.
Melbourne runs long. Professional firms across the CBD, Southbank and the inner suburbs field calls well past five — and the ones that go to voicemail rarely call back.
Built for Melbourne’s professional businesses.
We work with accounting and bookkeeping practices, law and conveyancing firms, trades and building services, medical and allied health, and small professional businesses across the CBD, Southbank, Richmond, Carlton, Camberwell, the eastern suburbs and out through Dandenong and the Geelong corridor.
The five-o'clock problem is a six-thirty problem here.
Melbourne's professional culture keeps working after the official close. That is fine until it means the person who would have answered the phone has gone home and the person still working is head-down on a file. Enquiries that arrive in that window are the ones most likely to be lost, because the caller assumes you are shut and rings the next firm on the list.
Melbourne time, and the states that do not match it.
Melbourne runs on AEST, moving to AEDT for daylight saving. Through summer that puts you an hour ahead of Brisbane, which does not observe daylight saving at all, and three hours ahead of Perth. If you deal with Queensland or Western Australia, part of your inbound call volume simply does not line up with your office hours. You set the rules for what happens in those windows.
Recording a call in Victoria.
Victoria is a one-party consent state. Under the Surveillance Devices Act 1999 (Vic), the prohibition on recording a private conversation does not extend to a person who is a party to it — so a Melbourne business recording its own incoming calls is on a different footing to one in Sydney, Perth or Adelaide, where every party must consent.
That is not a reason to skip the announcement. If any of your callers are interstate, the stricter state's rules are the ones worth planning around, and an announcement costs you three seconds. Audio recording is off by default; a written transcript of the enquiry is produced either way.
This is a plain-English summary of where the line sits, not legal advice, and the exceptions matter. If recording is important to how you run your business, check it with your own adviser. What we can tell you is exactly what our system does and when — see Security & data residency.
Everything we do, delivered locally.
AI Receptionist
Answers every call in a natural Australian voice, takes the message, books the job, and passes the real ones to your team.
AI Receptionist →Website AI Assistant
The same brain on your website — answering questions and capturing enquiries while your office is closed.
Website AI Assistant →AI Email Assistant
Will sort, draft and route the enquiries arriving in your inbox, so nothing sits unread for three days. In development — not part of the plan yet.
AI Email Assistant →Website, SEO & AI Search
Keeps your site working and findable — in Google, and increasingly in AI search as well.
Website, SEO & AI Search →Custom AI Automation
Bespoke agents and integrations for the firms whose needs off-the-shelf cannot meet.
Custom AI Automation →hello247 in Melbourne
Do you work with Melbourne businesses specifically?
Yes. We work with accountants and bookkeepers, law and conveyancing firms, trades and building services, allied health practices and other professional firms across Melbourne and greater Victoria. Setup and support are handled here in Australia.
Will it handle calls after our office closes?
That is the most common reason Melbourne firms start with us. You choose the handover — after-hours only, ring your mobile first, or full-time front desk — and you can change it whenever you like.
Does it sound like a robot?
No. It answers in a natural Australian voice, tuned to your business, with your greeting and your way of speaking. You can hear the available voices introducing themselves on the AI Receptionist page before you choose one.
Never miss a Melbourne client again.
Tell us about your Melbourne business and we’ll show you how hello247 would answer.