AI reception for real estate agencies and property managers.
Sales calls come in when people are looking at their phone on a Saturday. Maintenance calls come in when a pipe bursts at eleven at night. Neither of them waits for Monday.
Two businesses sharing one phone number.
Sales and property management have almost nothing in common operationally, and they usually share a line. A buyer asking about a listing and a tenant with water coming through a ceiling need entirely different handling, different urgency and different people. Splitting those two reliably, at any hour, is most of the value.
Who is actually ringing.
A buyer about a listing
Captures which property, and gives only the advertised price guide — never an opinion, never a number of its own. Inspection times and interest get captured for the agent.
A tenant with maintenance
Property address, what has happened, whether it is urgent, and whether access can be arranged. Routed into your after-hours process rather than a voicemail box.
A landlord
Recognised as a different caller to a tenant on the same property, with the address attached and the question routed to the property manager.
An appraisal request
The call worth the most and the easiest to lose. Captures the address, the owner's timeframe and whether they have spoken to other agents. No figure is ever offered.
After-hours maintenance is the real test.
Burst pipes, no hot water, a failed lock, no power, water entering a property — the urgent repairs list under residential tenancy law is not a matter of opinion, and tenants have rights attached to it. Those escalate into whatever emergency process you already run, at whatever hour, with the address and the access detail captured. This is the single most common reason agencies come to us.
What it will never do here.
The general limits apply everywhere. These are the ones specific to your work.
Give a price or an appraisal figure
Not a range, not a guess, not "similar properties went for". Price guidance quoted loosely is an underquoting problem, and underquoting is regulated.
Discuss an offer
Whether one exists, how many there are, or what they are. It takes the caller's details.
Disclose anything about a vendor or landlord
Why they are selling, what they will accept, or anything about their circumstances.
Commit to a repair or an approval
It captures the request and routes it. Approval sits with the landlord and the manager.
What lands in your inbox.
- The property address, confirmed back
- Whether the caller is a buyer, tenant, landlord or seller
- For maintenance: what has happened, urgency, and access
- For sales: which listing, and inspection interest
- The full transcript, so nothing about a property is paraphrased
Sent the moment the call ends, to whoever should get it. If it could not answer something, that is reported too, so the gap gets closed.
hello247 for agencies
Can it separate sales calls from property management?
Yes, and that is usually the first thing we configure. They go to different people, with different urgency, on different rules, from the same number.
Will it quote a price on a listing?
Only the advertised price guide, word for word, and nothing else. It will not estimate, compare, or offer a view on what a property might fetch.
How does it handle after-hours emergency maintenance?
On your rules. It captures the address, what has happened and the access detail, then escalates into the emergency process you already use. The written summary arrives at the same time.
Set up around how you actually work.
Tell us how your calls come in and what must never be said, and we’ll show you how it would answer.