AI reception for electrical contractors.
An electrical fault call is either a nuisance or a fire risk, and the difference is in the first twenty seconds of the conversation. Those twenty seconds should not be a voicemail beep.
Not every fault is your job, and that matters.
A fault on the supply side of the point of attachment is not a job for every electrician — it needs an accredited Level 2 service provider, and the distributor may need to be involved. A receptionist that captures whether the problem is the whole street, the whole property or one circuit saves you a trip you cannot bill for, and it saves the customer being told twice that you cannot help.
Who is actually ringing.
Power out
Captures the single most useful thing first: is it just them, the whole property, or the neighbours as well. That answer decides whether it is you, a Level 2, or the distributor.
Something is tripping
Which circuit, how often, and what was running when it went. Enough that you arrive knowing where to start.
A burning smell or sparking
Treated as an immediate safety escalation on your rules, with the caller told to stop using the circuit.
New work and quotes
Captures the property type, the scope as the caller describes it, whether it is a renovation or new build, and when they want it, so you can decide whether it is worth a site visit.
Safety first, and it is not a judgement call.
A burning smell, visible sparking, exposed or damaged wiring, water into a switchboard, and power loss to a property where someone relies on a medical device all escalate immediately — and the caller is told to stop using the affected circuit and to keep clear. That last part is configured as a fixed instruction, not left to the model to improvise. You set who it reaches and how fast.
What it will never do here.
The general limits apply everywhere. These are the ones specific to your work.
Talk a caller through anything electrical
Not resetting a board, not checking a fuse, not opening anything. The instruction is to keep clear and wait.
Say whether something is compliant
Compliance is a statement you sign your name to. The AI does not offer an opinion on it.
Commit to a Level 2 job it cannot confirm
If the fault sounds like supply side, it says the work may need a Level 2 accredited provider and escalates rather than promising attendance.
Quote a job it has not seen
Your call-out fee if you publish one, and nothing further.
What lands in your inbox.
- Address, and whether the fault affects the street, the property or one circuit
- Any safety indicator — smell, sparking, water, heat
- Whether anyone at the property depends on powered medical equipment
- Property type, access, and switchboard location if known
- The full transcript, so the safety detail is exactly as it was said
Sent the moment the call ends, to whoever should get it. If it could not answer something, that is reported too, so the gap gets closed.
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Can it tell the difference between a Level 2 job and a normal one?
It captures the information that decides it — whether the neighbours have power, where the fault appears to be — and flags it. The decision stays with you; it just stops you making it blind.
Will it handle after-hours safety calls properly?
Yes, and this is the part we configure most carefully. The safety instructions to the caller are fixed wording, and the escalation runs on your rules regardless of the hour.
Can it take on new-build and renovation enquiries?
Yes. Those get qualified rather than triaged — scope, stage, timeframe and site — so you can judge which ones are worth a visit.
Set up around how you actually work.
Tell us how your calls come in and what must never be said, and we’ll show you how it would answer.