AI reception for builders and construction businesses.
Most builders do not have a missed-call problem so much as an unqualified-enquiry problem. You need the one caller in six who has a site, a budget and a timeframe — and you need to stop losing them while you are on a roof.
Qualification, not message taking.
A message that says "John called about a house" is worth almost nothing. What you need to know before you ring back is whether they own the land, whether they have plans, whether they have been to council, and roughly what they expect to spend. Callers will answer all of that quite happily when asked politely, and almost never volunteer it to a voicemail.
Who is actually ringing.
A prospective client with a project
Captures the project type, the location, the stage — idea, plans drawn, DA lodged, ready to build — and their timeframe. That is the call you actually want.
An existing client chasing progress
Variations, dates, what is happening this week. Routed to the person running that job rather than sitting in a general inbox.
Subcontractors and suppliers
Recognised as trade calls and handled differently to sales. Deliveries, availability and site access get captured with the site name attached.
Council, certifiers and agents
Captured with the reference and the property, and escalated, because these are the calls with a clock on them.
What gets you interrupted on site.
Usually three things: an incident or safety issue on a site, a delivery arriving with nobody there to take it, and a certifier or council call with a deadline attached. Those escalate immediately. New enquiries, however promising, generally do not need to interrupt you on a roof — they need to reach you complete, within the hour, with enough detail to decide whether to call back today.
What it will never do here.
The general limits apply everywhere. These are the ones specific to your work.
Quote
Not a range, not a per-square-metre figure, not "around". Construction pricing quoted on the phone becomes an expectation you then have to argue down.
Commit to a start date
It captures the timeframe they want and tells them you will confirm. Nothing else.
Confirm a variation or a cost on an existing job
Those are conversations with a paper trail. It takes the question and routes it.
Give an opinion on council, approvals or compliance
It captures what they asked and who to ring back.
What lands in your inbox.
- Project type and location
- Stage — concept, plans, DA lodged, ready to start
- Timeframe, and budget range if the caller offers one
- Whether they own the land or the property
- Which site an existing-job call relates to
- The full transcript, so the brief is in their words
Sent the moment the call ends, to whoever should get it. If it could not answer something, that is reported too, so the gap gets closed.
hello247 for builders
Will it put people off by asking questions?
Asked properly, no — callers expect a few questions and it reads as competence. You approve the questions and the wording before it goes anywhere near your line.
Can it handle calls from subbies and suppliers?
Yes, and separately to sales enquiries. Those get the site name attached and go to whoever runs that job.
Does it work if I am on site all day?
That is the usual setup. Most builders run ring-my-mobile-first, so it only answers when you cannot, and everything arrives as a written summary you can read between jobs.
Set up around how you actually work.
Tell us how your calls come in and what must never be said, and we’ll show you how it would answer.